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Problem joining proz.com
Thread poster: Peter Motte
Peter Motte
Peter Motte  Identity Verified
Belgium
Local time: 18:09
Member (2009)
Ingiriisi to Dutch
+ ...
Feb 8

I try to renew my membership of Proz.com, after I got some e-mails that tell me renewel doesn't work automatically because there is something wrong the payment method.
As far as I can see, the e-mails are genuine.
Problem is: if I want to change the situation, the links on proz.com turn me around and around, but I don't find any place where I can enter information to pay for my membership.
 
Maria Teresa Borges de Almeida
Maria Teresa Borges de Almeida  Identity Verified
Portugal
Local time: 17:09
Member (2007)
Ingiriisi to Portuguese
+ ...
@Peter Feb 8

You should send a support request...

Maria Laura Curzi
Jorge Payan
Zea_Mays
Beatriz Ramírez de Haro
 
Zea_Mays
Zea_Mays  Identity Verified
Italy
Local time: 18:09
Member (2009)
Ingiriisi to German
+ ...
. Feb 8

Have you tried here https://www.proz.com/manage-membership
or here https://www.proz.com/professional-membership#comparison-table ?
 
Peter Motte
Peter Motte  Identity Verified
Belgium
Local time: 18:09
Member (2009)
Ingiriisi to Dutch
+ ...
TOPIC STARTER
Everything all right? Feb 9

I've finally found where I have to click to change my payment details.
It's odd I can't do that on the pages of my profile.
 
expressisverbis
expressisverbis
Portugal
Local time: 17:09
Member (2015)
Ingiriisi to Portuguese
+ ...
My problem is worse... Feb 12

My bank details are correct, I've always renewed in the same way and I get a message saying that my bank has imposed a restriction on payment.
I have submitted a ticket support...
This is one more bug, I'm sure of that!
I've had enough of this s***!
I have never seen such message:

Captura de ecrã 2025-02-12 101119

PS: As I was writing this, another message appeared saying that 'Only members can post in this forum'!

[Edited at 2025-02-12 10:13 GMT]

[Edited at 2025-02-12 10:14 GMT]

[Edited at 2025-02-12 13:30 GMT]

[Edited at 2025-02-12 13:31 GMT]
 
expressisverbis
expressisverbis
Portugal
Local time: 17:09
Member (2015)
Ingiriisi to Portuguese
+ ...
Frustrating and I see no use in Proz.com anymore Feb 12

I tried to make this transaction again with no luck.
I have got another message:

Captura de ecrã 2025-02-12 132442

The staff didn't reply to my support ticket. It seems there are more than 95 help requests in queue...
To be honest, I don't feel like renewing my subscription this time.
It's frustrating and I see no use in Proz.com anymore. It's a shame to say it, but it's the truth.

Lieven Malaise
Maria Laura Curzi
 
Lieven Malaise
Lieven Malaise
Belgium
Local time: 18:09
Member (2020)
Faransiis to Dutch
+ ...
Other issues as well Feb 12

The past few days there have been issues with adding projects to the project history as well.

I think we've entered the Intensive Care stage of this website. Forum interactions are continuously decreasing and site staff seems to have vanished from the earth. I also noticed the "Create your own website through Proz" thing seems to have lost its momentum.

I even wonder if the "new" website will ever see the day of light.

It's curious how Proz seems to be a me... See more
The past few days there have been issues with adding projects to the project history as well.

I think we've entered the Intensive Care stage of this website. Forum interactions are continuously decreasing and site staff seems to have vanished from the earth. I also noticed the "Create your own website through Proz" thing seems to have lost its momentum.

I even wonder if the "new" website will ever see the day of light.

It's curious how Proz seems to be a metaphor for the alleged bad state of the translation industry. ▲ Collapse


expressisverbis
Christel Zipfel
 
expressisverbis
expressisverbis
Portugal
Local time: 17:09
Member (2015)
Ingiriisi to Portuguese
+ ...
Update Feb 12

The staff have already given me an answer, but it's like ‘machine translation’: they give a mechanical/automatic answer.
I've wasted time and energy on this. I called my bank and there were no restrictions. I was forced to use another card and we'll see if it works now or not.
What has probably happened is that Proz has made some changes in the terms of subscription payments. That's the only thing I can think of.
Since 2015 my payment procedure has always been the same and ... See more
The staff have already given me an answer, but it's like ‘machine translation’: they give a mechanical/automatic answer.
I've wasted time and energy on this. I called my bank and there were no restrictions. I was forced to use another card and we'll see if it works now or not.
What has probably happened is that Proz has made some changes in the terms of subscription payments. That's the only thing I can think of.
Since 2015 my payment procedure has always been the same and only this year have I received all these messages.
I really don't know if I'll renew my subscription next year. It will all depend on how things work out.
If the site continues with these endless bugs and changes that affect our professional and even personal lives, I may be one of the first members to leave.

P.S.: While I was writing this, I got an email saying "Payment has been received for your ProZ.com membership subscription", but when I go to that page, Error 503 appears 😂
I hope Peter (the OP) was luckier than me! ▲ Collapse
 


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