Kundenreparaturabteilung

01:12 Jan 21, 2015
This question was closed without grading. Reason: Other

German to English translations [PRO]
Bus/Financial - Business/Commerce (general) / Computers / Quality Management
German term or phrase: Kundenreparaturabteilung
Guten Tag,
Ich übersetze eine Ankündigung, die über organisatorische Änderungen in einem Unternehmen informiert. Ich möchte wissen, wie ich „Kundenreparaturabteilung“ übersetzen würde? Hier ist der Satz:

(Name der Mitarbeiter) übernimmt nun neu die Verantwortung über Qualität, welches auch Qualitätsmanagement, Qualitätssicherung wie auch Kundenreparaturabteilung beinhalten wird.

Es scheint noch einmal in einem anderen Satz über eine andere Person:

(Name des anderen Mitarbeiters) trat 2013 in XXX ein und war seither innerhalb der BU CI für die Gruppen System Test und Kundenreparaturabteilung zuständig.

Kann man „Customer Repairs Department“ sagen? Ich glaube, dass dieser Dokument aus der Schweiz kommt (Murten).

Vielen Dank im Voraus.
Matthew Bunczk
United States
Local time: 17:20


Summary of answers provided
3 +2customer service department (repairs)
Yorkshireman
5Repair Center <-> Customer Service
Bernhard Islinger
2customer retention department
heidi (X)


Discussion entries: 7





  

Answers


4 hrs   confidence: Answerer confidence 2/5Answerer confidence 2/5
customer retention department


Explanation:
An educated guess in the belief that customer retention conveys the idea of repairing the damage done to customers for whatever reason.

heidi (X)

Peer comments on this answer (and responses from the answerer)
agree  Roman Lutz
3 hrs

disagree  Thomas Pfann: Dass das hier etwas mit der „Reparatur von Kundenbeziehungen“ zu tun hat, erscheint mir nicht plausibel.
3 hrs
  -> LOL: One blind man is disagreeing with another blind man about what they both can(not) see!
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The asker has declined this answer

8 hrs   confidence: Answerer confidence 3/5Answerer confidence 3/5 peer agreement (net): +2
customer service department (repairs)


Explanation:
At least it doesn't sound as if the customers are in need of repairs :-)

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Note added at 10 hrs (2015-01-21 12:05:25 GMT)
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Alternatively, you could use "consumer" instead of customer, to differentiate between consumers and business customers (corporate customers/clients)

Yorkshireman
Germany
Local time: 23:20
Works in field
Native speaker of: Native in EnglishEnglish
PRO pts in category: 32

Peer comments on this answer (and responses from the answerer)
agree  Rosa Foyle: Yorkshireman is 100% right here. If you stay close to the German, it really comes across strange in English; alternatively you could just say "Repairs Department"
12 mins
  -> Thanks, but maybe they also have a department for corporate customers.

agree  Peter Keegan: Same here!
2 hrs
  -> THX Peter
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The asker has declined this answer

20 days   confidence: Answerer confidence 5/5
Repair Center <-> Customer Service


Explanation:
I think you should ask your customer what "Kundenreparaturabteilung" is supposed to be. First, this word does not exist in German. Second, it is either a "repair center" or "customer service ". If your customer insists to name the word department, it would be "repair center department" or "customer service department".

Bernhard Islinger
Germany
Local time: 23:20
Specializes in field
Native speaker of: Native in GermanGerman
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