Glossary entry

English term or phrase:

internal customers

Chinese translation:

内部客户(顾客)

Nov 30, 2004 19:00
19 yrs ago
1 viewer *
English term

internal customers

English to Chinese Marketing Marketing / Market Research
No more context. Thanks in advance!

Proposed translations

+5
7 mins
Selected

内部客户(顾客)

They may be employees of the company itself, but they buy products or services from the company. Or it may means something else.

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Note added at 20 mins (2004-11-30 19:21:08 GMT)
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means -> mean

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Note added at 49 mins (2004-11-30 19:50:22 GMT)
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means -> mean
Peer comment(s):

agree Denyce Seow : 内部顾客
20 mins
agree Lu Zou : 也可能是指公司内相互服务的部门. http://www.crfonline.org/orc/ca/ca-4.html
1 hr
agree Bo Smith : Services that are provided internally. For example, the whole company are the "internal customers" of the IT department.
4 hrs
agree Xuan Lin : Internal customers are specific people and departments who need you to help them serve external customers.
4 hrs
agree Shang
7 hrs
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4 KudoZ points awarded for this answer. Comment: "Thank you!"
8 mins

try

Usually the term "internal customer" refers to staff within the same organisation, so how about 同事???

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Note added at 12 mins (2004-11-30 19:12:42 GMT)
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The \"internal customer\" do not have to buy the company\'s products or services. In another word, they do not have to be a \"paying customer\".

Definition:
An internal customer or internal service provider can be anyone in the organization. An internal customer can be a co-worker, another department, or a distributor who depends upon us to provide products or services which in turn are utilized to create a deliverable for the external customer.
(In this case, 同事 is out!)

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Note added at 13 mins (2004-11-30 19:13:29 GMT)
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correction: The \"internal customer\" does not have to buy the company\'s products or services. In another word, he or she does not have to be a \"paying customer\".


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Note added at 13 mins (2004-11-30 19:14:19 GMT)
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You might like to read this article: http://www.hyken.com/Article_10.html
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+3
14 mins

FYI

内部营销与人力资源管理关系论--飘在北京
... 经理们意识到这一问题的重要性和特殊性,开始寻求别开生面的管理方法。此时,
这谢网页都译为内部顾客。实际上是指把员工当作顾客对待,满足他们的需求。这是一种管理理念。

营销学发明了内部营销,把员工变成内部市场,把服务人员变成内部顾客(internal
customers),而管理学发明了市场导向的人力资源管理(Market ...
garyc.blogdriver.com/garyc/238695.html - 29k - 网页快照 - 类似网页

UTSTARCOM


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Note added at 4 hrs 9 mins (2004-11-30 23:09:30 GMT)
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把员工称为\"内部顾客\", 是一种新的经营管理理念和实践。与过去的人事管理不同,新的人力资源观念要求公司指把员工当作顾客对待,强化为他们服务, 满足他们的需求。 建议直译\"内部顾客\", 加引号。以后人们看多了这个词,就见怪不怪了,到那时引号也就会自然退出了。相信英语读者刚接触 INTERNAL COSTOMERS 时,也同样有怪诞的感觉,因为 这两个词搭配,听起来是矛盾的。
Peer comment(s):

agree Denyce Seow : 内部顾客
14 mins
agree Bing Yang
3 hrs
agree Angus Woo
4 hrs
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