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CAP files in across client Thread poster: Helene Olsen Richards
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Hi
I received CAP files from a client, but I cannot find the area where to enter the username and password. Can anyone assist? I have the Basic Translator Edition. I have only used it once but never logged onto the client with a username etc. Hope someone can assist as it is due ASAP. There is mention of something called a Retrieve Wizard. Thank you- could not find this topic elsewhere. Sorry if it has already been responded to.
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Stepan Konev 
Russian Federation
Local time: 12:18
Ingiriisi to Russian
| Add new > Import | Nov 14, 2022 |
Helene Olsen Richards wrote:
I cannot find the area where to enter the username and password. When you start Across first time, a login window appears. After you login, this window will appear:
Click 'Add new', then click 'Import'.
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Helene Olsen Richards
United States
Local time: 01:18
Member (2006)
Ingiriisi to Norwegian
+ ...
TOPIC STARTER | Tried but goes to my files.. | Nov 14, 2022 |
I did that.. but it does not give me a window to log into any server. It goes directly to my documents to open a file but it will not open anything … I assume I need to use the username and password given by the client but there is no area to put that in.. does the free version give you that option? I’m so confused. Any ideas?
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Stepan Konev
Russian Federation
Local time: 12:18
Ingiriisi to Russian
| CAP Files (*.cap) | Nov 14, 2022 |
Helene Olsen Richards wrote:
I assume I need to use the username and password given by the client but there is no area to put that in This is because you have to open your license first (the cap file). Then you will be able to enter the password.
Helene Olsen Richards wrote:
It goes directly to my documents to open a file but it will not open anything When you click 'Add new' > 'Import', can you see a window like this?
If yes, can you browse to your cap file? What happens when you do that and click Open?
[Edited at 2022-11-14 20:34 GMT]
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Stepan Konev
Russian Federation
Local time: 12:18
Ingiriisi to Russian
Probably you have a link to crossWeb, no? A link that leads to this window:
Something like https://YOUR.CLIENT.com/crossWeb/Login.aspx
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Helene Olsen Richards
United States
Local time: 01:18
Member (2006)
Ingiriisi to Norwegian
+ ...
TOPIC STARTER | Get the cap section but nothing can be chosen | Nov 14, 2022 |
The cap files comes up yes but I can’t choose the files… and the screen for crossweb does not come up. …I’m clueless and the deadline is approaching. Ai..
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Stepan Konev
Russian Federation
Local time: 12:18
Ingiriisi to Russian
| Finder, Command+Shift+G, etc.? | Nov 14, 2022 |
Helene Olsen Richards wrote:
The cap files comes up yes but I can’t choose the files… Can you share a screenshot of the window? I can't imagine how is it possible that you can't browse to your file folder. I am not a mac user but there must be some folder finder/navigation functionality.
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Helene Olsen Richards
United States
Local time: 01:18
Member (2006)
Ingiriisi to Norwegian
+ ...
TOPIC STARTER
I tried to send it. Apparently it’s not attaching. Im on a PC. It will let me see the section that says cap files but I can’t choose any files.. and then it will not let me log in. Very strange. Trying to a screenshot again
[Edited at 2022-11-14 22:33 GMT]
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Helene Olsen Richards
United States
Local time: 01:18
Member (2006)
Ingiriisi to Norwegian
+ ...
TOPIC STARTER | Thought my reply posted.. but no.. | Nov 14, 2022 |
It does not give me the option to select any files. I can see the screen to open cap files but it won’t let me select any and I can’t log in to the clients user name etc/server. So strange.
[Edited at 2022-11-14 22:33 GMT]
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Stepan Konev
Russian Federation
Local time: 12:18
Ingiriisi to Russian
| No cap files in that folder | Nov 14, 2022 |
From your screenshot I can see that there is no cap files in that folder (Translations...).
Try to save the cap file on your desktop and browse there. Make sure the cap file is unzipped.
[Edited at 2022-11-14 23:01 GMT]
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Helene Olsen Richards
United States
Local time: 01:18
Member (2006)
Ingiriisi to Norwegian
+ ...
TOPIC STARTER
This is new to me. I usually use Trados but this client wants Across. I can see the file in projects but I still can’t open it or log on. Unless it’s all wrong. I can’t seem to unzip it..
[Edited at 2022-11-14 22:32 GMT]
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Stepan Konev
Russian Federation
Local time: 12:18
Ingiriisi to Russian
| Are you working on PC now? | Nov 14, 2022 |
Is it Windows or Mac under Parallels? You said you are on a PC. Probably the registered file extensions are hidden, that is why it can't see the file. Can you reply in skype to me please, I sent you a request.
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Helene Olsen Richards
United States
Local time: 01:18
Member (2006)
Ingiriisi to Norwegian
+ ...
TOPIC STARTER | Windows on PC | Nov 14, 2022 |
I’m on a Lenovo PC. I can’t see your invite on Skype
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Stepan Konev
Russian Federation
Local time: 12:18
Ingiriisi to Russian
Helene Olsen Richards wrote:
I received CAP files from a client This. Can you show them in your explorer?
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Stepan Konev
Russian Federation
Local time: 12:18
Ingiriisi to Russian
Helene Olsen Richards wrote:
I’m on a Lenovo PC. I can’t see your invite on Skype
[Edited at 2022-11-14 22:33 GMT]
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